RETURNS, REFUNDS, EXCHANGES

This information is subject to change and may be updated at any time. Please periodically review this page to stay up to date. 

CAN I RETURN A PRODUCT THAT WAS ORDERED ONLINE FOR EXCHANGE OR REFUND?

Only specific items are eligible for exchange, return and or refund. The request must be made via email within 7 days of receiving your order.

ENERGETIC TOOLS AND SPIRITUAL ITEMS CAN NOT BE RETURNED, REFUNDED, OR EXCHANGED.

For refunds, product(s) must be returned IN THE ORIGINAL PACKAGING AS RECEIVED, accompanied by any accessories and documents provided (notices, guarantees, return tags, certificates of authenticity). Any damaged, used, incomplete or soiled product(s) CAN NOT be returned, refunded, or exchanged. Failure to comply with these requests will result in non-acceptance of your return or exchange.

Similarly, personalized items produced according to and/or at the request of the customer, products that have been altered, or sealed items (sigil branded items, etc) cannot be returned for spiritual hygienic reasons. 

Regarding bags with badges, by returning a bag on its own, without the badges purchased at the same time, you will no longer be eligible for a refund.

Once your order has reached our workshop, it will be verified by our experts. If the product meets our return conditions, you will be reimbursed to your original payment method, or your exchange order will be processed. Any item that is returned damaged, used, incomplete, or soiled will not be refunded and will be sent back to you. Please allow up to 14 business days for all returns and exchanges to be processed.  

HOW CAN I RETURN A PRODUCT?

Your Prsshur purchase may be returned using the provided return label. Return Labels will be provided via email at your request.

You may also log in to your customer account for additional options. Simply log in to your account and navigate to your order history. You may then select your desired order and manage your choices from there. You can also reprint a prepaid shipping label if needed. If you prefer to drop off your package to a UPS, or USPS facility, please collect a drop off receipt when visiting the location for confirmation. 

If you have placed an order as a guest, you may manage your return by using your order number and email on the "Manage Your Order" portion. 

If you choose to return your order through your own means and expense, you will not be refunded for the shipping costs you may incur. We advise to keep all tracking information handy after returning your items for proof of delivery and to take all the necessary precautions to ensure that your product is protected. 

REPEATED RETURNS

We offer a flexible returns policy to facilitate your online shopping experience. We also monitor the number of returns made by our customers. Repeated returns will be flagged and may, at our discretion, lead to the closure of your Prsshur.com account or refusal of future orders.